Privacy Policy

At Risetronics, we take the protection of your personal data seriously and are committed to complying with the GDPR (General Data Protection Regulation). This privacy policy explains what personal data we collect, how we use it, and your rights regarding your information.

1. Information We Collect
We collect the following personal data to provide our services:

Contact Information: name, email address, phone number, billing and shipping address.
Browsing Data: information on website usage (IP address, browser type, pages visited) via cookies.
Technical Data: technical specifications of your projects when requesting a quote.
We collect this information directly from you when you use our site, fill out a form, or interact with us by email or phone.

2. Legal Basis for Data Processing
In accordance with the GDPR, we rely on the following legal bases to process your data:

Contractual necessity: to process your requests, orders, and provide the services you requested.
Consent: for certain marketing communications and the use of certain types of cookies.
Legitimate interest: to improve our services and understand the use of our site.
Legal obligation: to comply with legal and regulatory requirements.

3. Use of Your Information
We use your information for the following purposes:

Providing services: to process your orders, provide quotes, and manage customer service.
Improving our services: to analyze how our site is used and improve the user experience.
Communication: to respond to your inquiries, send information about our services (with your consent), and keep you informed of updates.
Compliance with legal obligations: to comply with legal and regulatory requirements.

4. Sharing Your Information
Your personal data is treated with strict confidentiality and only shared in the following cases:

Service providers: we work with vendors for services such as hosting, website analytics, or other technical functions.
Legal compliance: we may be required to disclose your information to fulfill a legal obligation or a request from authorities.

5. Data Transfer Outside the EU
If we need to transfer your data outside the European Union, we ensure that recipients comply with adequate data protection standards, in accordance with the GDPR (e.g., European Commission standard contractual clauses).

6. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Although we do our best to ensure the security of your data, no method of transmission or storage is completely secure.

7. Data Retention Period
We retain your personal data only for as long as necessary to achieve the purposes described in this policy or to comply with legal obligations. Once these purposes are met, your data is deleted or securely archived.

8. Your Rights as a Data Subject
Under the GDPR, you have the following rights regarding your personal data:

Right of access: to receive a copy of the personal data we hold about you.
Right of rectification: to request the correction of inaccurate or incomplete data.
Right of erasure: to request the deletion of your data under certain circumstances.
Right to restrict processing: to temporarily suspend the processing of your data in certain situations.
Right to object: to object to the processing of your data for legitimate reasons.
Right to data portability: to receive a copy of your data in a structured, commonly used format.
Right to withdraw consent: for processing based on consent, you can withdraw your consent at any time.
To exercise these rights, please contact us at: info@risetronics.be.

9. Use of Cookies
Our site uses cookies to improve your user experience and to collect information about how the site is used. 

10. Changes to this Privacy Policy
We may update this privacy policy to reflect changes in our practices or to comply with applicable laws. Any changes will be posted on this page with the update date.